How to Check Medical Equipment After Delivery

Receiving new home medical equipment is an important step toward improving comfort, mobility, and independence. Before scheduling assembly or using the equipment, it's a good idea to perform a quick inspection to ensure everything has arrived in good condition.

A few simple checks can help identify shipping damage, missing parts, or packaging issues before installation begins.

1. Inspect the Outside of Every Box

Before opening the package, carefully examine the shipping boxes.

Look for:

  • Torn cardboard

  • Crushed corners

  • Holes or punctures

  • Water damage

  • Broken or missing seals

If you notice significant damage, take photos before opening the package.

2. Verify That All Packages Have Been Delivered

Many pieces of home medical equipment are shipped in multiple boxes.

For example:

  • Hospital beds may arrive in two or three separate cartons.

  • Mobility scooters often ship with the seat in a separate box.

  • Patient lifts may include accessories in additional packages.

  • Lift chairs can arrive in multiple cartons depending on the model.

Check your shipping confirmation or tracking information to make sure every package has been delivered.

3. Unpack Carefully

Open each box carefully and avoid using deep cuts with a utility knife, as you could accidentally damage upholstery, electrical cords, or other components.

Keep all packaging materials until assembly is complete.

Small hardware bags are often hidden inside foam inserts or taped to larger components.

4. Check for Visible Damage

Inspect the equipment for:

  • Scratches

  • Dents

  • Cracked plastic parts

  • Bent metal components

  • Damaged upholstery

  • Broken electrical connectors

  • Missing wheels or accessories

If you discover any damage, photograph it immediately.

5. Confirm All Parts Are Included

Most manufacturers provide:

  • A packing list

  • An owner's manual

  • A parts diagram

Compare the contents of the shipment with the documentation.

Verify that major components, hardware, accessories, and electrical parts are included before assembly begins.

6. Keep Hardware Together

Place all screws, bolts, washers, and brackets in one safe location.

Avoid opening multiple hardware bags at the same time, as this can make assembly more difficult.

Keeping everything organized helps speed up installation.

7. Verify the Model Number

Before scheduling assembly, confirm that you received the correct equipment.

Check:

  • Manufacturer

  • Model number

  • Size

  • Color

  • Included accessories

This is especially important if you ordered:

  • Hospital beds

  • Mobility scooters

  • Lift chairs

  • Patient lifts

Receiving the wrong model can delay installation.

8. Do Not Throw Away the Packaging Yet

Many customers discard the boxes immediately after delivery.

We recommend keeping all packaging until:

  • Assembly is completed

  • The equipment has been tested

  • You are satisfied everything is working properly

If a return or warranty claim becomes necessary, the original packaging may be required.

9. Avoid Using the Equipment Before Assembly

Even if the equipment appears simple, avoid attempting to use it before it has been fully assembled and inspected.

Medical equipment should be properly assembled, adjusted, and tested before daily use.

10. Schedule Professional Assembly

Once you've confirmed that:

  • All boxes have arrived

  • Nothing is damaged

  • All parts are included

your equipment is ready for professional assembly.

Our technicians will:

  • Assemble the equipment

  • Inspect all components

  • Test all moving and electrical functions

  • Verify safety features

  • Demonstrate basic operation

Before leaving, we'll ensure your equipment is fully assembled and ready for safe everyday use.

Common Problems to Watch For

Before your appointment, check for:

  • Missing hardware

  • Missing accessories

  • Shipping damage

  • Incorrect model

  • Broken electrical connectors

  • Cracked plastic covers

  • Missing batteries

  • Missing remote controls

Reporting these issues before assembly can help avoid delays.

Final Thoughts

Taking a few minutes to inspect your medical equipment after delivery can help prevent installation delays and ensure everything is ready for safe assembly.

If you discover missing parts, shipping damage, or have questions about your equipment, it's best to address them before the installation appointment.

At MedTech Installation, we inspect every piece of equipment before assembly and ensure it is properly assembled, tested, and ready for everyday use.

Need Help Before Scheduling?

If you're unsure whether your equipment is complete or ready for assembly, simply send us the model number, a photo of the equipment, or a link to the product page. We'll help you determine the correct assembly service and answer any questions before your appointment.

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